Warranty Period, Warranty Plan and Commitments
Warranty Period
The warranty period is 12 months from seven days after delivery. Lifetime maintenance service is provided after the warranty period.
Warranty Commitments
During the warranty period, Nanjing Huzao Machinery Technology Co., Ltd. will respond to any equipment failure notification within 12 hours. If the problem cannot be resolved remotely, our service personnel will arrive at the customer's site or arrange return-to-factory repair within 72 hours. All costs related to warranty services will be borne by our company.
We provide long-term supplies of wear parts, spare parts and replacement components to support continuous equipment operation.
We are responsible for providing proper equipment installation guidance and ensuring that the raw materials and components used in the equipment meet the required initial quality standards.
We will address operating failures or defects caused by problems related to equipment design, raw materials or manufacturing during the warranty period.
We provide door-to-door delivery and commissioning services free of charge, subject to the terms of the contract.
We provide free training for customer operators, including equipment operation and basic maintenance.
We assist customers with GMP validation and provide the necessary technical support.
We provide equipment operation manuals, GMP validation documents, and technical information for spare parts and wear parts, including part numbers, specifications and certificates of conformity.
Pre-Sales and After-Sales Service System
A. Installation and Commissioning
Once the required water, electricity, compressed air or other utilities and trial-run materials are ready, the customer may notify the supplier to arrange technical personnel for on-site commissioning.
The costs of water, electricity, compressed air, trial materials and other consumables required during commissioning shall be borne by the customer.
If a safety accident occurs during on-site commissioning due to the equipment or personnel provided by the supplier, the supplier shall assume the corresponding responsibility.
After receiving the customer's commissioning request, Nanjing Huzao Machinery Technology Co., Ltd. will arrange technical personnel to arrive at the customer's site within one week. Installation and commissioning costs, as well as the related travel expenses, shall be borne by the supplier according to the contract.
B. Technical Service
We establish and maintain technical records for each customer and provide ongoing technical support, product upgrades and equipment improvement services.
We maintain the supply of spare parts and replacement components to help keep the equipment operating properly.
After receiving an equipment failure report or technical service request, our service team will respond promptly. For technical questions, we provide consultation and troubleshooting support. For equipment failures requiring on-site service, our technical personnel will arrive at the customer's site within 24 hours after receiving written notification, subject to site conditions and agreed service terms.
C. GMP Validation
Nanjing Huzao Machinery Technology Co., Ltd. provides long-term technical support for customers' GMP validation and compliance activities.
We assist customers with GMP-related technical discussions and provide relevant documentation and support during the validation process.
D. Technical Documentation
We provide complete equipment documentation, including:
Equipment operation and maintenance manuals
Equipment general arrangement drawings
Installation drawings and installation instructions
GMP validation documentation
Design Qualification (DQ)
Factory Acceptance Test (FAT)
Installation Qualification (IQ)
Operational Qualification (OQ)
Technical specifications and part numbers of spare parts and wear parts
Certificates of conformity and other relevant quality documents
Personnel Training Plan
Assembly and Commissioning Training
Training will cover:
Systematic training on equipment working principles, maintenance and repair
On-site explanation and practical training for equipment assembly and commissioning
Familiarization with equipment structure and operating principles
Training on routine maintenance, troubleshooting and basic repair procedures
Installation and Commissioning Training After Equipment Delivery
Training will cover:
Equipment operation procedures, working principles, maintenance and repair
On-site guidance for installation and commissioning
Practical training in equipment operation, maintenance and basic troubleshooting
Training operators to operate the equipment correctly and perform routine maintenance
Training maintenance personnel in equipment servicing and troubleshooting so they can handle common operating problems
Equipment Validation Training
Training will cover:
Basic principles and methods of equipment validation
On-site training for personnel responsible for equipment operation and validation
Understanding of validation procedures and related documentation
Basic knowledge and skills required for requalification and revalidation
Familiarization with standard operating procedures (SOPs) and validation-related operations